terms and conditions

  • Goods at all times remain the property of Clever Cooks HIRE SERVICES.
  • The Hirer is responsible for all items once delivered, until they are collected.
  • Prices are shown for 1 day hire – extended hire prices on request. There is 20% VAT to pay on all prices.
  • Goods will be available for collection the day before the event and returned the day after the event.
  • We offer a delivery and collection service at an amount according to distance.
  • Catering equipment is sent out clean and must be returned clean in the containers provided. Washing-up service is compulsory at this time of Covid-19 to ensure everything has been satisfactorily sanitised.
    For our comprehensive washing-up service, scrape plates and return dirty to containers for collection. Glasses should be returned upright in boxes. Washing-up service is approximately 25% extra with a minimum fee of £10. For glasses or cutlery only orders washing-up will be based on the number of items ordered.
  • All items should be ready in boxes at the agreed collection time. Any time spent having to pack items into boxes will be charged to the client at £20 per hour or part there of.
  • Payment to be made prior to delivery.
  • A retention fee is held and returned once all items have been checked and counted.
  • Final numbers shall be agreed one week prior to delivery. After this time items can be added but not reduced if the order has been made up.
  • If an order is placed and then cancelled there will be a cancellation charge as follows:
    10% within 28 days of hire date
    25% within 14 days of hire date
    100% within 7 days of hire date
  • Replacement charges which are subject to change without notice are shown and will apply to all items missing, broken or damaged.
  • Substitute Equipment Will Not Be Accepted.

OUR SERVICE ENABLES US TO PROVIDE A TOTAL SOLUTION TO SUIT OUR CUSTOMERS NEEDS

Address: Clever Cooks, 10 Filmer Lane, Sevenoaks, Kent, TN14 5AG Tel: 01732 741620